Policy Administrator required to work in Borehamwood.
• Setting up and amending direct debits
• Amending policies and cancellations
• Dealing with returned post, refunds and correspondence regarding transactions and reports
• Responding to customer emails
• Looking into more in-depth customer queries and calling customers with the results
• Logging and resolving informal complaints by telephone/email/letter
• Dealing with various reports.
• Spreadsheets information.
• Proficient customer service experience
• Proven complaint handling experience
• Excellent telephone manner
• The ability to communicate effectively, verbally and written
• Sound experience of working towards targets and service standards
• PC literate
Please send in your CV if you have the above skills.