Policy Administrator

Published by Steve Horn on February 8, 2023
Salary: £Market rates 
Remote Working: no
Employment Type: full time
Location: Borehamwood / Hertfordshire

Policy Administrator required to work in Borehamwood. 

Job responsibilities:
•    Setting up and amending direct debits
•    Amending policies and cancellations
•    Dealing with returned post, refunds and correspondence regarding transactions and reports
•    Responding to customer emails
•    Looking into more in-depth customer queries and calling customers with the results
•    Logging and resolving informal complaints by telephone/email/letter
•    Dealing with various reports.
•    Spreadsheets information.

Skills required:

•    Proficient customer service experience
•    Proven complaint handling experience
•    Excellent telephone manner
•    The ability to communicate effectively, verbally and written
•    Sound experience of working towards targets and service standards
•    PC literate

Please send in your CV if you have the above skills.

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