Legal Technology Support Analyst - Law Firm

Published by Neal Fowler on June 6, 2024
Salary: £30 - £35k + Benefits! 
Industry: Legal
Remote Working: Hybrid
Employment Type: full time
Location: Liverpool, United Kingdom

Job Responsibilities

  • First point of contact for all support queries relating to the legal tech products.
  • Logging of requests and problems.
  • End to end resolution of simple issues and escalation of complex issues to the appropriate Knowledge Engineer.
  • Preparation of team knowledge bank documentation and gathering of information to knowledge share with team
  • Reporting and general maintenance of the Legal Tech products.

Skills Required

  • 1-2 years' experience of Desktop Support/Service Desk Analyst, Legal Technology would be a bonus!
  • Strong knowledge Microsoft Office 365
  • iManage, HighQ, Bryter, Contract Express, DocuSign or Luminance

This role offers hybrid working - 3 days office based/2 days WFH.

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