Job Responsibilities
- Providing support/management to 150 user law firm, with 5 international offices.
- Act as sole support resource for the Paris office and remotely manage Service Desk Analyst in other offices.
- Provide hands-on technical support for escalated issues from the desktop team.
- Expert knowledge of legal applications and provide SME support when required.
- Act as project lead on all IT related projects.
- Plan and manage technical/user support and network administration.
- Work closely with vendors and consultants across a range of IT disciplines.
- Manage the firm's IT assets, consistent with best practices.
- Deputise for the IT Service Delivery Manager as required.
Skills Required
- Previous experience in a Team Lead role or Service Desk Management position within the law industry.
- Experience of 2nd line support and being an escalation point for senior matters.
- Exceptional knowledge of legal applications - iManage, Aderant and InTapp
- Comprehensive understanding of; Project Management, Vendor Management, Desktop/Application Support, Azure/Azure AD, Autopilot/Deployments, Office 365, Asset Management, Entra ID, Copilot
- Strong organisational skills including planning, prioritising, timekeeping and meeting deadlines
This role offers hybrid working - 2 days WFH.
