IT Service Desk Analyst - Law Firm

Published by Neal Fowler on March 12, 2024
Salary: £35k + Benefits! 
Industry: Legal
Remote Working: Hybrid
Employment Type: full time
Location: London, United Kingdom

Job Responsibilities

  • First point of contact for all support of hardware and software problems.
  • Logging of incidents, requests and problems.
  • End to end resolution of 1st line support tickets.
  • Monitoring open calls, ensuring resolutions and appropriate updates are carried out.
  • Suggest and develop ideas for improving service quality and customer satisfaction
  • Ensure logging, tracking and updating of service management system via ITIL based processes.
  • Preparation of documentation and gathering of information to knowledge share with team.

Skills Required

  • Ideally 1-2 years' experience working as a Service Desk Analyst ideally in a law firm.
  • Knowledge Microsoft Office 2016/365, Active Directory, Exchange, Win 10
  • iManage or similar legal technologies would be ideal.
  • Knowledge of ITIL framework.

This offers hybrid working - 3 days onsite/2 days WFH.

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