IT Desktop Support Specialist

Published by Neal Fowler on January 24, 2024
Salary: £35-37k + Benefits! 
Industry: Information & Communication Technology
Remote Working: no
Employment Type: full time
Location: Central London, United Kingdom

Job Responsibilities

  • Act as an escalation point and initial contact for customer support requests pertaining to the firm's hardware
  • Provides technical support to customers on operational or maintenance aspects of system equipment and serves as customer contact on technical and service related problems.
  • Diagnoses and repairs mechanical, hardware, software and system failures using established procedures.
  • Monitor and update incident tracking tickets for purposes of demonstrating compliance with issue response and resolution, Service Level Agreements, logging daily activities and documenting solutions
  • Queue monitoring to identify possible issue trends based on submitted tickets
  • Effectively diagnose and research escalated tickets to determine appropriate action
  • Communicate moderately complex or technical information, ideas and results effectively in both oral and written form; and compose correspondence and reports.
  • Collaborates with network services, server operations and/or application development in order to restore service and/or identify problems
  • Liaise with 3rd parties and vendors involved with local IT hardware/software and related supplies
  • Assist with mobile device set-up, review, maintenance and troubleshooting

Skills Required

  • Experience using VPN client and Citrix client
  • Experience of Mobile Device Management solutions
  • Strong knowledge and experience of supporting Windows O/S, Mac, Office 365 & Active Directory.

This role is Mon-Fri 9am-5.30pm, fully onsite (one day WFH after probation). Location: Bank, London.

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