Entry or 1st Line IT Technical Support

Published by Steve Horn on March 24, 2026
Salary: £30-35K DOE 
Industry: Information & Communication Technology
Remote Working: no
Employment Type: full time
Location: Henley-On-Thames / Oxfordshire

I am helping my client to find an enthusiastic IT Technical Support person to work alongside their IT Manager.

Please note:

• Due to the on-site nature of the role, please only apply if your commute to Henley-On-Thames is under an hour.
• This is a full-time, office-based role (Monday to Friday, 9-5) for the first 3-6 months while you get up to speed. After your training is complete, you'll have the flexibility to work from home a couple of days a week.
• You must have the right to work in the UK without sponsorship. We are unable to consider Tier 4 or Post-Study visas for this position, but applicants with a long-term Tier 2 Dependant Visa are welcome to apply.

What you'll be doing:

• Working closely with the IT Manager to help keep the company's server rooms running smoothly.
• Getting hands-on with setting up servers, switches, and UPS systems in the data centre.
• Making sure all Windows upgrades are rolled out on time and the antivirus software is always current.
• Once you're fully trained, you will help with their day-to-day IT issues.

What we're looking for:

• Some 1st Line Technical Support experience would be a plus, but it's not a deal-breaker.
• The most important thing is a genuine passion for technology and a desire to build a career in IT.
• A basic understanding of IT, common sense, and a great work ethic are essential.
• You’re eager to learn and ready to be trained from the ground up.
• This role would be a perfect fit for a recent university graduate with an IT-related degree.

The perks:

• On top of a competitive salary, you’ll get an excellent benefits package, including an annual performance bonus of £5k-£10k (discretionary & not guaranteed).
• A yearly allowance of up to £1,000 for new smart devices.
• 3% pension contribution.
• 25 days of annual leave.

If you're a tech enthusiast living near Henley-On-Thames and looking for a solid career opportunity, we'd love to hear from you

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