Customer Service Representative/Support (CSR)

Published by Steve Horn on November 8, 2023
Salary: £20/25K + gd benfits 
Remote Working: Hybrid
Employment Type: full time
Location: North East Wellingborough / Northamptonshire

Customer Service Representative/Support (CSR) required to be based North East of Wellingborough (Northamptonshire). 

Please note: this role will require you to work 4 days in my client’s office and 1 day working from home. You will occasionally (once a month?) be asked to commute to another UK office and maybe (once every 2 months?) be expected to travel to their Dutch HQ office, obviously expenses will be covered.

For the successful candidate, you will need to go to their Netherlands Office to be trained up for the first week.

Job responsibilities:

Customer Service:

  • Check and handle emails from customer services mailbox (Business to Business and Business to Consumer)
    • Assist customers with order placement within the online order portal, ensuring accuracy and timely processing.
    • Process customer orders in operational IT system.
    • Answer requests for information from customers on orders, delivery dates, working with Finance on payments.


  • Place sales orders for a different UK customer and process with the warehouse.
  • Order placing and stock checking.
  • Customer record maintenance and IT system maintenance.
  • Keep ERP system up to date regarding customer and order data.


  • Contribute to bottom-line sales by increasing customer satisfaction.

You will be expected to perform other ad-hoc office duties.

Skills required:

  • 1yrs+ Proven Office Customer Service Rep skills.
  • Good working knowledge of Microsoft Word, Excel, and PowerPoint.
  • Personal skills: Attention to detail is KEY as well as being a people’s person with excellent Customer Service knowledge. Excellent organisation and planning skills. Good data entry and reporting formats knowledge & good command of spoken and written English. Ability to work on your own as you will be working in a small team.
  • Full driving licence as the odd occasional travel will be required.

Please send in your CV if you can work 4 days in the office a week and you have the above skills.

In return, for the successful person, you will join a small but stable team which provides good benefits, gives you the opportunity to grow alongside the business and offers security & stability within the Company.

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