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Change & Adoption Specialist - Law Firm
July 6, 2022
Information & Communication Technology
Involved with creation of stakeholder management plans, gap analysis, change impact and readiness assessment
Engagement activities including set up and working with focus groups, stakeholder groups.
Active member of the Project Team, attending all relevant meetings and advising the Project Manager
Creation and delivery of training materials including infomercials, video and written guides.
Run IT Training courses for all levels of staff in a variety of formats including group, one-to-one, deskside, floor walking, remote delivery
Design IT Training courses including instructor outlines, guides, presentations and other documentation
Create E-learning and training videos
Experience of change management activities
Experience of developing and delivering training on a variety of devices, such as, laptops, desktops and mobile devices
Comprehensive knowledge and experience of Windows 10 and MS Office 365
Knowledge of iManage, Aderant Expert, InTapp, Interaction, PDFDocs, BigHand, DocXtools, Skype for Business, mobile devices such as iPhones, remote working (Citrix/VPN)
Proven proficiency in producing and updating training outlines, guides, handouts and other materials to a high standard with strong attention to detail - examples to be given
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