3rd Line Support Engineer - Law Firm (Cloud, Azure, SaaS, iManage)

Published by Neal Fowler on July 10, 2024
Salary: £65-75k + Benefits 
Industry: Legal
Remote Working: Hybrid
Employment Type: full time
Location: Central London, United Kingdom

Job Responsibilities

  • Supporting LAN and WAN equipment, Firewalls, VPN's and other network protocols
  • Telecoms systems, including Microsoft Teams, fixed lines, video conferencing, mobile phones and remote devices
  • Third line support for all Infrastructure systems when escalated from the service desk.
  • Assisting with Infrastructure project work and undertaking independent projects when required.
  • Change management experience.
  • Maintaining Active Directory & Azure Directory.
  • Managing Internal and External Storage.
  • Setting up and Maintaining monitoring tools.
  • Maintaining VMware environment.
  • Security and encryption of all mobile devices (Defender).
  • Assist the IT Manager with testing and reviewing of all IT contingency planning processes.
  • Assist with managing backups, recovery and replication.
  • Assist with restoring IT Systems and operations following a disruptive event (Disaster Recover)
  • Assisting with On Premise to Azure Migration
  • Understanding of SAAS Models and Cloud based solutions

Skills Required

  • A minimum of 5 years experience at 3rd Line/Infrastructure level.
  • Previous experience working in a law firm and knowledge of iManage DMS upgrades/implementations
  • Cloud infrastructure experience, knowledge of on-prem to Azure cloud migration or SaaS based solutions
  • Key tech - Azure, Azure AD, M365 (Intune, Defender), Win Server, VMware, SQL, Mimecast, Saas solutions

This role offers hybrid working - 2 days office/3 days WFH. Mon-Fri, 9.30-5.30pm.

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