3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk, I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Roleis on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm).
You must have experience/technical skill in the following :
- Azure installation experience
- Virtualisation VMWare/Hyper-V
- Watchguard experience or similar
- Windows OS/Server
- Microsoft Exchange
- Microsoft 365
- Experience in working with ticket systems
- Understanding of priorities and SLAs
- Clean, UK driving license
Any ITIL Framework experience is a bonus!!
Role involves:
- Project work
- Providing 2nd (10%) / 3rd (90%) line IT Support to our customers
- Monitoring Customer's Infrastructure
- Following escalation procedures to ensure Service Level Agreements are met
- Managing customer issues through to closure
- Identifying recurring outages and trends
- Providing ongoing documentation and improvement of processes
- Assisting other engineers with problem resolution and training needs
- Leading customer IT projects
- Providing strategic IT advice
- Supporting and developing internal IT systems
Please send your most up to date CV to me ASAP for a full job spec!
