3rd Line IT Support Engineer  

Published by Steve Spevack on March 8, 2024
Salary: £40k-£50k + Benefits  
Industry: Information & Communication Technology
Remote Working: Hybrid
Employment Type: full time
Location: Kings Lynn, Norfolk

3rd Line IT Support Engineer. Based in Kings Lynn, Norfolk,  I have a new requirement for an 3rd Line IT Support Engineer with the option of 1-2 days WFH after initial settling in period has commenced. My client would consider an 2nd/3rd liner ready to step into a more of a pure 3rd line role! Roleis on shift basis covering the hours of 7.30 to 18.00 on an 8 hour day and one Saturdays a month (from 9am to 1pm).

You must have experience/technical skill in the following :

  • Azure installation experience
  • Virtualisation VMWare/Hyper-V
  • Watchguard experience or similar
  • Windows OS/Server
  • Microsoft Exchange
  • Microsoft 365
  • Experience in working with ticket systems
  • Understanding of priorities and SLAs
  • Clean, UK driving license

Any ITIL Framework experience is a bonus!!

Role involves:

  • Project work
  • Providing 2nd (10%) / 3rd (90%) line IT Support to our customers
  • Monitoring Customer's Infrastructure
  • Following escalation procedures to ensure Service Level Agreements are met
  • Managing customer issues through to closure
  • Identifying recurring outages and trends
  • Providing ongoing documentation and improvement of processes
  • Assisting other engineers with problem resolution and training needs
  • Leading customer IT projects
  • Providing strategic IT advice
  • Supporting and developing internal IT systems

Please send your most up to date CV to me ASAP for a full job spec!

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