3rd Line IT Support Engineer

Published by Steve Spevack on September 12, 2023
Salary: £45k-£50k + Good Benefits 
Industry: Information & Communication Technology
Remote Working: Hybrid
Employment Type: full time
Location: Redditch, West Midlands

3rd Line IT Support Engineer. Based in Redditch, my client has a new requirement for for an 3rd Line IT Support Engineer. This role offers 2-3 day remote with 2 days site-based working.

You absolutely must have experience in Azure, Palo Alto, Cisco, VMWare, ITIL Cert & ISO27001 with also the following:

  • Strong communication & interpersonal skills.
  • Experience in a 3rd Line Service Desk Analyst role.
  • Experience managing security events from an internal or external Security Operations Centre.
  • Firewall implementation & configuration.
  • Windows 10,11 Windows Server 2016, 2019 Remote Desktop/Terminal services environments.
  • Patch deployment & software upgrades.
  • Storage Solutions Dell EqualLogic, VMWare, Hyper V Virtualisation Cloud Platforms.

Role involves:

  • Take ownership of any business-critical 3rd Line support tickets through to resolution.
  • Manage security incidents & alerts.
  • Conducting vulnerability scanning to find and remediate issues - Cyber Essentials.
  • Working with the IT Manager & third parties to improve the organisation's overall security.
  • Provide 2nd & 3rd Line Support in all technical areas.
  • Proactively manage deployment, planning & maintenance of software & hardware.
  • Proactively manage & maintain Active Directory, Office 365, Group policy, user accounts & relevant file security permissions.

Please send your CV ASAP and I will get back to you!

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