Please note this role is 100% office based (offers no WFH). You MUST have previous legal experience.
Job Responsibilities:
- Diagnosing, troubleshooting, and resolving technical problems across hardware, software, and network components to ensure smooth operations.
- Support routine updates, patches, and system checks to maintain optimal performance and security.
- Install, set up, and configure software applications, operating systems, and hardware devices.
- Provide assistance with hardware-related issues, including setting up new devices, diagnosing faults, and coordinating repairs or replacements.
- Offer technical assistance to end-users and clients, guiding them through technical challenges, and effectively communicating complex concepts to non-technical individuals.
You must have/be:
- Previous experience in a 2nd line capacity within a law firm.
- Experience of supporting legal applications such as Worksite, Aderant, Intapp Time and iManage Work 10.
- Experience of supporting and using Windows 10, Office 365 and Exchange.
- Experience of; Intune, Autopilot, Endpoint or SCCM.
- Experience of Microsoft Azure Active Directory and Intune.
