2nd Line IT Support Engineer

Published by Steve Spevack on July 13, 2023
Salary: £28k-£32k + Good Benefits 
Industry: Information & Communication Technology
Remote Working: Hybrid
Employment Type: full time
Location: Manchester

2nd Line IT Support Engineer. Based in Manchester City Centre, my client has a new requirement for for an 2nd Line IT Support Engineer. This role offers 2 day remote/3 days site-based working.

You must have 2 years plus experience within an 2nd Line Support/desktop support role with the ability to actually resolve calls and take helpdesk lead. You must have technical skills in Windows 7/Windows 10, Active Directory, Networking skills (DNS, VLANs, etc), Windows Desktops, MS Office, good problem solving skills, clear & concise telephone manner. Any skills in Cisco or SQL would be a bonus! You must also have a flexible approach to working hours as the role does requires out of hours support sometimes.

Role involves:

  • 2nd Line IT Support - taking/resolving calls (this could be over the phone, remote, email or on-site).
  • Taking helpdesk lead on calls and prioritizing workloads.
  • Log/Update/Resolve calls on the I.T Helpdesk call management system.
  • Diagnosing and resolving technical issues.
  • Supporting and maintaining MS Windows Desktops.
  • Setting up and configuring new laptops and desktops.
  • Installing authorised software laptops and desktops.
  • Fault finding to laptops and desktops.
  • Setting up new users and disabling expired accounts.

Keywords: IT Support Engineer, 2nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills, Manchester. Please send your CV ASAP and I will get back to you!

Back to job listings

Apply for this position

Job Apply

Job Apply

Maximum upload size: 1MB