2nd Line IT Support Engineer

2^nd Line IT Support Engineer. Based in Manchester City Centre, my client has a new requirement for for an 2^nd Line IT Support Engineer. This role offers 2 day remote/3 days site-based working.

You must have 2 years plus experience within an 2^nd Line Support/desktop support role with the ability to actually resolve calls and take helpdesk lead. You must have technical skills in Windows 7/Windows 10, Active Directory, Networking skills (DNS, VLANs, etc), Windows Desktops, MS Office, good problem solving skills, clear & concise telephone manner. Any skills in Cisco or SQL would be a bonus! You must also have a flexible approach to working hours as the role does requires out of hours support sometimes.

Role involves:

• 2^nd Line IT Support - taking/resolving calls (this could be over the phone, remote, email or on-site).
• Taking helpdesk lead on calls and prioritizing workloads.
• Log/Update/Resolve calls on the I.T Helpdesk call management system.
• Diagnosing and resolving technical issues.
• Supporting and maintaining MS Windows Desktops.
• Setting up and configuring new laptops and desktops.
• Installing authorised software laptops and desktops.
• Fault finding to laptops and desktops.
• Setting up new users and disabling expired accounts.

Keywords: IT Support Engineer, 2^nd Line, Windows 7/Windows 10, Windows Desktops, Active Directory, MS Office, networking skills, Manchester. Please send your CV ASAP and I will get back to you!