2nd Line IT Support Analyst

Published by Neal Fowler on November 2, 2023
Salary: £38-40k + Benefits 
Industry: Information & Communication Technology
Remote Working: no
Employment Type: full time
Location: Wimbledon, South London, United Kingdom

Job Responsibilities

  • To provide 2nd line support to the Firm's 700 user base by acting as an escalation point between the Service Desk and 3rd Level teams.
  • To provide desktop support to users in the office.
  • Maintain and support the AV equipment in the meeting rooms.
  • Build and support IT User Assets including Laptops, iPhones and Desktops.
  • Maintain the IT asset register.
  • Act as a subject matter expert for common applications.
  • Participate in IT projects as and when required.
  • Participate in Problem meetings and contribute to problem resolution.
  • Participate in Major Incidents and manage business communications.

Skills Required

  • A minimum 3 years experience in an IT Support Analyst role at 2nd line level
  • Be proficient in supporting Windows 10, Office 365, Active Directory, Exchange, Teams/VC, VMware Horizon/VDI Tech, Networking - DNS/DHCP/WAN/Wi-Fi.
  • Strong background in building/imaging PCs, Anti-Virus and Desktop support technologies.
  • Legal application experience would be a bonus.

This role is fully office based. Working between core hours 8am-6pm.

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