1st Line / 2nd Line IT Support Engineer 

Published by Steve Spevack on November 3, 2023
Salary: £30k-£35k + Benefits  
Industry: Information & Communication Technology
Remote Working: no
Employment Type: full time
Location: Bedford, Bedfordshire

1st Line / 2nd Line IT Support Engineer. My client based in Bedford, Bedfordshire are looking for a 1st Line / 2nd Line IT Support Engineer and client will offer a chance to gain exposure/experience into 3rd line!

Please note this role is 100% office based and offers no WFH with working hours of 8.30 to 5.30.

You must have:

  • Previous experience in a 1st Line / 2nd Line support role.
  • Full driving licence and car for occasionally site visits.
  • Ability to prioritise workloads under pressure and ensure deadlines are met
  • Excellent organisation, decision-making, judgement and planning skills
  • Great customer relations skills to understand client’s needs, concerns and requirements
  • Flexible, calm and approachable, ‘can do’ attitude
  • To be reliable and honest

With technical skills in:

  • Good knowledge of networking technologies, i.e. LAN, WAN, TCP/IP, routing, switching and subnet addressing.
  • Server Builds
  • Microsoft 365
  • Desktop Operating systems
  • Office Applications
  • Active Directory Administration
  • Windows Server Operating systems
  • Experience with network monitoring and troubleshooting tools
  • Wireless & Firewalls

Job Responsibilities

  • Delivery of high-quality remote & on-site support on a range of technical issues and problems.
  • Responding appropriately to and effectively resolving client issues, queries or incidents.
  • Utilise a variety of platforms to respond, handle, and escalate issues.
  • You will have a ‘hands-on’ problem-solving approach; solving problems within strict SLA time frames.
  • Taking ownership of incidents assigned to you and managing them through to resolution.
  • Ensuring SLA’s are met; time to respond, time to resolve and first-time-fix.
  • Application troubleshooting.
  • Produce and keep up-to-date documentation on client’s systems.

For further information and a full job spec please send in your CV.

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