1st / 2nd Line IT Support Engineer

1^st / 2^nd Line IT Support Engineer. Based just outside to the East of Leeds but travel into Leeds city centre required as part of the role, my client has a new requirement for for an 1^st / 2^nd Line IT Support Engineer. This role offers 2 day remote / with 3 days site-based working.

You must have 2 years plus experience within a similar IT support/desktop support role with the ability to actually resolve calls. You must have technical skills in Windows 10/Windows 11, Active Directory, Desktops, MS Office, good problem-solving skills, clear & concise telephone manner.

Salary: £28k-£32k + £2k On-Call Allowance after settling in period + Benefits

Please note: There will be a requirement to travel to different sites to cover, projects, meetings, etc – Full driving licence preferred. You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (You will be on call 1 week in every 4 or 5 weeks after you have settled into the role but you will receive an extra £2k on-call allowance).

You must have:

• Excellent communication and interpersonal skills.
• At least 2 years IT support experience in a similar role.
• Windows 10/Windows 11.
• Active Directory.
• Good analytical and organisational skills.
• Working knowledge of Microsoft Desktop OS.
• Good working knowledge of Microsoft 365 applications.
• Good working knowledge MS Teams.
• Working knowledge of Wi-Fi in a commercial environment.

Role involves:

• Provide 1^st/2^nd line support for end users.
• To assist with the development and implementation of IT policies and procedures.
• Day to day administration of the networks hardware, software, infrastructure and end users.
• To assist with IT Network and Systems issues.
• To provide remote monitoring and on-site system support.
• To support the EPOS, ticketing and telephone system applications.
• To monitor IT security and support the administration functions.
• To support a number of IT projects, upgrade and change programmes.
• Ensure Backups are working correctly.
• Management of Spam/Anti-virus systems
• To carry out other duties as required.

Keywords: IT Support Engineer, 1^st & 2^nd Line, Windows 10/Windows 11, Windows Desktops, Active Directory, MS Office, networking skills, Leeds.

Please send your CV ASAP and I will get back to you!