1st / 2nd Line IT Support Engineer

Published by Steve Spevack on January 5, 2024
Salary:  £32k-£35k + On-Call + Benefits 
Remote Working: Hybrid
Employment Type: full time
Location: Wembley, London

1st / 2nd Line IT Support Engineer. Based in Wembley my client are recruiting for an 1st / 2nd Line IT Support Engineer. This role offers 2 days remote with 3 days site-based working. You must have 2 years plus recent experience within an similar IT Support Engineer / 1st and 2nd Line IT Support role (actually resolving calls) – please only send in your CV if you have this experience, with technical skills in Windows 10/Windows 11, Active Directory (password resets etc), MS Office, good problem solving skills, clear & concise telephone manner.

You must also have a flexible approach to working hours as the role does require out of hours support and weekend work (£2k on call allowance and an additional payment when support required).

You must have:

  • Excellent communication and interpersonal skills.
  • Windows 10/Windows 11.
  • Active Directory.
  • Good analytical and organisational skills.
  • Working knowledge of Microsoft Desktop OS.
  • Good working knowledge of Microsoft 365 applications.
  • Good working knowledge MS Teams.
  • Working knowledge of Wi-Fi in a commercial environment.
  • Flexible approach with working hours outside the norm. 

Role involves:

  • Provide IT support for end users.
  • To assist with the development and implementation of IT policies and procedures.
  • Day to day administration of the networks hardware, software, infrastructure and end users.
  • To provide remote monitoring and on site system support.
  • To assist with IT Network and Systems issues.
  • To support the EPOS, ticketing and telephone system applications.
  • To monitor IT security and support the administration functions.
  • To support a number of IT projects, upgrade and change programmes.
  • Management of Spam/Anti-virus systems

Please send your CV ASAP and I will get back to you!

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